Account Information and Data Use
No email address is required to register; a username and password are sufficient. U9VPN handles usernames and authentication credentials to identify accounts, verify logins, and provide subscription management. An email address is not required for registration. If users voluntarily provide an email address or other information when contacting support, it is used only to handle that request.
Order records include the selected plan, order status, payment result, and related transaction identifiers. They are used to activate services, verify payments, process refunds, and resolve billing disputes. Traffic usage and subscription status are used for billing and quota management, and are handled separately from users' browsing content. Do not submit passwords, complete payment credentials, or keys from subscription links in support tickets.
Anonymous No-Logs Policy
U9VPN follows an anonymous no-logs policy. It does not record which websites users access through the service, what they browse or search for, or create a history linking accounts to access destinations. Account information, order records, and aggregated traffic data needed to provide the service are not browsing logs.
The service does not persist connection logs that could be used to reconstruct an individual's access history, including linked records of source addresses, destinations, and connection times. Temporary state required to maintain an active connection is not retained as connection history. If users choose to provide diagnostic information for troubleshooting, they should first remove account credentials and browsing content and submit only details relevant to the issue.
Site Analytics and Local Storage
Visit statistics for marketing pages help assess page visits, referral sources, and button usage, as well as identify broken links and improve content. Analytics are limited to interactions with pages on this site. They do not include content accessed on other websites through subscription routes and are not used to create individual browsing histories.
Cookies and browser local storage are used to maintain login status and save language preferences and essential interface settings. Users can clear or restrict this data in their browser settings. Clearing login credentials requires signing in again, and some preferences may be reset. On shared devices, sign out of the account when finished rather than simply closing the page.
Payment Processing and Information Sharing
Supported payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party providers, whose own privacy policies govern their data handling. U9VPN receives the payment result and transaction identifiers needed to verify orders. Users do not need to provide payment account login credentials in support tickets.
Information shared with payment providers should be limited to what is necessary to complete a transaction, reconcile an account, or issue a refund. The service does not sell users' personal information. If information must be provided under applicable law or valid legal process, only existing records within the legally required scope will be handled. Access records not collected under the anonymous no-logs policy are not available for disclosure.
Retention Periods and Deletion Requests
Account information is retained while the account is in use. Order, refund, and support records are kept only for as long as needed to provide services, resolve disputes, and meet applicable legal obligations; there is no uniform long-term retention period unrelated to these purposes. When the purpose has ended and retention is no longer necessary, the relevant information is deleted or de-identified.
Users can sign in to the panel and submit a support ticket to request access to, correction of, or deletion of account information, specifying the scope of the request. Account ownership must be verified before processing. If there are outstanding orders, refunds, or records that must be retained by law, the information that cannot yet be deleted and the reason will be explained. Deleting an account may affect subscription access and future billing inquiries.
Policy Updates and Contact Channel
U9VPN publishes policy updates on this page and changes the last-updated month at the top. Significant changes to data use or user rights will be communicated through site announcements or panel notices. If a new purpose for data processing requires notice or consent, the applicable steps will be completed before it is introduced.
For questions about this policy, data handling, or the progress of a deletion request, submit a support ticket through the panel and keep a record of the request for reference. Subscription use and refund terms are covered in the Terms of Service; this policy does not replace those transaction rules.