Subscription and connection FAQs.

No email address is required. Create an account with a username and password. After creating your account, save your login details in a password manager and make sure the username matches the one shown in your dashboard. Your subscription link is also sensitive account information; don't share it in public documents, group chats, or screenshots. Before switching browsers or clearing local data, make sure you can still access your login details. If you have trouble signing in, note the message on the page and use an available option in the dashboard. U9VPN's privacy policy is anonymous, no-logs service, but you should still keep your account credentials secure and never share them.

Sign in to the user dashboard, check your current subscription status in the account overview, and use the subscription import option provided there. If you've already imported your subscription, find subscription or configuration management in your client, select the U9VPN entry, and update it. Then check that the route list has reloaded. If the update fails, first make sure you can access the dashboard on your current network, then check that your subscription is active and the link is complete. Don't use the dashboard sign-in URL as your subscription link, and never show the link in public screenshots. Updating refreshes route details; it doesn't connect you automatically. Select a route and enable the proxy to connect.

U9VPN has no limit on the number of devices that can be online at once, so switching devices alone doesn't require a different plan. Sign in to your existing account on the new device, open the client download page, and import your current subscription following the platform instructions. Then check the selected configuration and connection mode. Supported platforms: Windows / macOS / iOS / Android / Linux. You can download a client after signing in on all platforms except iOS; check the dashboard for iOS availability. When using multiple devices, keep an eye on your remaining data. No device limit does not mean unlimited data. If you stop using an old device, remove any saved subscription details to prevent them from remaining on the device.

Monthly plan data resets each month on the activation date, not on the first day of the calendar month. When checking usage, refer to the activation details and current subscription status shown in the dashboard so you don't confuse calendar months with subscription cycles. If you upgrade mid-cycle, the price difference is converted into remaining days. Review the order details in the dashboard before deciding whether to proceed. Data bundles use a different billing model: they last until used and never expire, so the monthly reset rules don't apply. If the dashboard status doesn't match what you expect, keep the order record and page message, then contact support through a ticket. Don't repeat the same action to try to refresh your benefits.

First pause the proxy and make sure your device can access the internet and open the user dashboard. If your basic internet connection isn't working, troubleshoot your local network first. Next, check your account subscription status and remaining data, and make sure the client has loaded the current configuration. Update the subscription and select a route again. If you still can't connect, try a different local network on the same device to determine whether the issue is with the network or the client configuration. Change one setting at a time and note any error messages. Don't change routes, modify DNS, and reinstall the client all at once; even if the connection comes back, you won't know what fixed it.

“Connected” usually means the client has established a connection state; it doesn't mean every app's traffic is using that route. First check that the system proxy or the client's required traffic-capture mode is enabled. Then try opening different websites in a browser to see whether the issue affects one service or everything. If only some domains fail, check whether another network tool changed your routing rules or DNS settings. If no pages load, try another route and check your local network. Save your original configuration before making changes, and undo any temporary settings you no longer need. If you still can't identify the cause, submit a ticket with the error message and details about what is affected.

Some apps don't use the system proxy, or your current routing rules may send them directly. On the same device, compare how the browser and the affected app behave. Then check the client's rule matches, app routing, and traffic-capture mode. If you need to change the mode, follow the client instructions and check the required system permissions and network settings; don't copy settings from another platform. After switching modes, quit and reopen the app so it can establish a new network session. If the issue affects only one app, check that service's own region, account, and network requirements. A successful route connection doesn't guarantee that the service will allow access.

First check whether disconnections happen when you switch local networks, lock the screen, or send the app to the background. On mobile, check whether the system restricts background activity or battery usage for the client, and follow its instructions to allow the network connection to stay active. On desktop, check for sleep settings, network adapter changes, and interference from other network tools. If several routes disconnect on the same network, check your local network first. If only one route is affected, compare it with other routes. Keep the error messages from before and after the disconnection, and note whether the network changed. When submitting a ticket, use redacted screenshots and don't include your subscription link or login details.

First pause large data transfers on other devices and check whether your local network is also slowing down. Then compare routes using the same device and service. If ordinary webpages and direct connections are affected too, check your local network first. If access is slow only on the current route, try another route in the same region or a different route type. Keep video quality, content, and device conditions as consistent as possible so you don't mistake a service's own load for a route issue. Peak-hour performance depends on both your local network and the destination service; the route name alone isn't enough to judge it. If the issue persists, summarize your comparisons in a support ticket.

These names describe different route setups, not a fixed speed ranking. Direct routes connect to the destination entry point without an intermediate hop; relay routes pass through an intermediate path. Identify IEPL routes by the labels shown in the client. Actual performance depends on your local network and the destination service. If you're new, start by choosing the region you need, then compare different route types in that region instead of choosing by name alone. For work sessions, focus on connection continuity; for video, check playback stability. The client shows the current route list and available options. The routes page offers selection guidance, but doesn't replace testing access yourself.

Region matching is only one factor. A service may also determine availability based on your account region, payment details, detected exit location, and its own policies. After selecting a route, open the service and check that you can sign in, load content, and use the features you need. Keep the region consistent while troubleshooting; switching regions repeatedly and drawing conclusions right away may introduce changes to your account status. If only one service is affected, note its exact message, the region you used, and the client status, then compare with other routes. U9VPN's route coverage doesn't guarantee access to every third-party service; check each service individually.

U9VPN covers 120+ countries with 240+ routes. Check the client for currently available routes. Latency reflects response time under a particular test setup; it doesn't capture the full experience of loading webpages, transferring files, or streaming video. Choose a region that fits your needs, then check how the destination service performs. For longer sessions, pay attention to connection stability rather than relying on a single test result. Results from different test conditions aren't directly comparable. If you submit a ticket about speed, describe the service, how you access it, and what happens instead of attaching a test screenshot without context.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. Data bundles: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Bundles last until used and never expire. If you use the service regularly and prefer to plan your usage monthly, compare the monthly plans. If you use it less often, consider a bundle's non-expiring data. Check actual device usage and your habits before choosing; don't estimate data needs based only on the number of devices. Compare plan prices and billing details on the plans page, and check the user dashboard for your specific order details.

Alipay / WeChat Pay / USDT are supported. Create an order in the user dashboard and follow the on-page instructions to pay. Then return to your order history to check its status and see whether your subscription has updated. If the order status hasn't changed, keep your payment confirmation and order record; don't rush to create the same order again. Make sure you're signed in to the account used to create the order, and check for any pending notices on the page. If you still need help, submit the order details and a redacted payment receipt through a support ticket. Never share your account password or subscription link. Confirm payment through the order status, not solely by whether routes appear in the client.

U9VPN offers 30-day refunds for any reason. To request one, sign in to the user dashboard, open the support ticket section, and provide the relevant order details. You can review the refund terms in the Terms of Service before submitting your request. If you're also having connection issues, include a description to help us investigate, but don't share account credentials. Check for replies in the original ticket and provide any requested order details there rather than opening duplicate tickets. Refunds are handled based on order verification and support replies. This page doesn't promise a processing time or establish additional terms that aren't listed.

For connection issues, include your device platform, the configuration status shown in the client, the selected region and route type, the affected service, and whether the issue persists after switching networks. For subscription update problems, include the error message and subscription status, but hide the full link. For billing questions, provide the relevant order details and a redacted payment receipt. Listing what you've already tried and what happened is more useful than simply saying it doesn't work. Hide passwords, subscription credentials, and unnecessary personal details in screenshots. Continue adding information through the support ticket section of the user dashboard. See the troubleshooting guide for detailed steps, or start with the setup guide if you haven't imported your subscription yet.